Returns - Sole Addiction - Designer Shoes, Handbags and Accessories Online
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Return Instructions

If you wish to return your purchase, please email our customer service team directly at  A member of our customer service team will be in touch within one business day.  They will provide you with our return address, as well as your return authorization number, to be mailed back within 5 business days.  This number must be included on the outside of your parcel.

Once your return parcel arrives at our Grande Prairie home, a member of our customer service team will be in contact via email within 3 business days to complete the process.

Please note that the customer is responsible for all return shipping charges. Returns should be sent by your domestic mail service, and it is reccomended that return parcels be fully insured with a tracking number. For U.S and International returns, mark the parcel as "CANADIAN GOODS RETURN" on the custom forms. Duties charged to as a result of mislabelling or marking as a "gift" will be deducted from your return amount.  Parcels sent C.O.D will be refused

Sole Addiction will not refund international duties and taxes.

Sole Addiction will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement of parcels without proof of delivery to our online customer serivce department.

Sole Addiction reserves the right to reject returns that do not comply with policy.