Returns & Exchanges - Sole Addiction - Designer Shoes, Handbags and Accessories Online
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Would you like to return or exchange?

 

Did you the item you purchased not work out?  No worries our online customer service team is always happy to help. Please email the team directly at returns@mysoleaddiction.com

 

Either Carey or Kristin will respond to your email within one business day. They will provide you with our return address, as well as your return authorization number to write on your parcel.  If you would like to exchange for a different style/size/color/whatever, they will help you out with that too! 

We would really appreciate it if you got your return in the mail sooner than later.  But we understand that Covid-19 restrictions vary, so please let us know when you do get it in the mail by emailing us the tracking number:)

 

Once your return parcel arrives at our Grande Prairie home, will be in contact via email within 3 business days to complete the process.

We are very sorry, but as a small independent boutique we are unable to cover the cost of return shipping.  So pre-paid return labels will not be provided, you will have to purchase your own at the postage at the post office.

 

 

Helpful Hint for International Customers!

For U.S and International returns, mark the parcel as "CANADIAN GOODS RETURN" on the custom forms. Duties charged to mysoleadiction.com as a result of mislabelling or marking as a "gift" will be deducted from your return amount.  Parcels sent C.O.D will be refused

 

 

Other Important Bits & Pieces

Sole Addiction will not refund international duties and taxes.

Sole Addiction will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement of parcels without proof of delivery to our online customer serivce department.

Sole Addiction reserves the right to reject returns that do not comply with policy.