Contact Us

We understand that sometimes shopping can be tricky, which is why we have a dedicated customer service team ready to answer any questions you may have.  We can best be reached via email at onlinesales@mysoleaddiction.com. If you prefer to chat on the phone, we completely understand!!.   Send us a brief email with your contact number, what styles you are inquiring about, and the best time to reach you, and we will be in touch as soon as possible.

Online Customer Service Hours

• Monday through Friday 9:30AM - 4:30PM Mountain Standard Time (GMT -7)
• If you have made a purchase, you will receive confirmation of your purchase directly from PayPal.  All correspondence, including the tracking details for your purchase, will be sent to the email address provided to us from PayPal. If that happens to be an email address that you do not use on a regular basis, please provide us with a current email address. You can contact us at onlinesales@mysoleaddiction.com.  

Grande Prairie Store Hours

You do not require an appointment to visit us during our store hours:) 

We have private appointments available all day Monday.  We also offer private appointments Tuesday-Saturday at 10 am.  We are unable to offer private appointments on Sundays.  To book a private appointment please email us at cravings@mysoleaddiction.com at least one day prior, and we will do our best to fit you in:)

Please bring your Face Mask:)

Every day we are blessed with visitors from all over Western Canada, and because of this, we require everyone who enters our store at this time to wear a properly fitting face mask.  If you do not have one, we will be happy to provide you with a disposable medical mask free of charge.  We are very sorry but after some research, we have found that plastic mouth shields are not an effective face mask.  If you are wearing one, please switch to a properly fitting, full-coverage, face mask prior to visiting our store.  

If you have a valid medical exemption that prevents you from wearing a face mask, please contact us for a private booking.  We would be more than happy to assist you, we can best be reached at cravings@mysoleaddiction.com

Mailing Address + Additional Contact Information

Unit 1 9907 100th Avenue
Grande Prairie, AB
Canada    T8V 0V1

For all inquiries, please do not hesitate to email our customer service team.  They can best be reached at onlinesales@mysoleaddiction.com