Contact Us

We understand that sometimes shopping can be tricky, which is why we have a dedicated customer service team ready to answer any questions you may have.  We can best be reached via email at onlinesales@mysoleaddiction.com. If you prefer to chat on the phone, we completely understand!!.   Send us a brief email with your contact number, what styles you are inquiring about and the best time to reach you, and we will be in touch as soon as possible.

Online Customer Service Hours

• Monday through Friday 9:30AM - 4:30PM Mountain Standard Time (GMT -7)
• If you have made a purchase, you will receive confirmation of your purchase directly from PayPal.  All correspondence, including the tracking details for your purchase, will be sent to the email address provided to us from PayPal. If that happens to be an email address that you do not use on a regular basis, please provide us with a current email address. You can contact us at onlinesales@mysoleaddiction.com.  

Grande Prairie Store Hours

Our store will be closed November 8th-11th for an extended long weekend.  We apologize for any inconvience this may cause you.

We are available for private and semi-private appointments all day Monday, as well as, Tuesday-Saturday 10am-1130am.  If you would like to book an appointment, please email us at cravings@mysoleaddiction.com  

Mailing Address + Additional Contact Infomation

Unit 1 9907 100th Avenue
Grande Prairie, AB
Canada    T8V 0V1

For all inquiries, please do not hesitate to email our customer service team.  They can best be reached at onlinesales@mysoleaddiction.com

Vacations & Just Odd Hours

Due to Covid-19 concerns, we will not be participating in Vegas Nite.  I am very sorry friends, we just can't figure out a safe way to allow 1000+ visitors in our store in one evening and keep everything freshy sanitized and safe.  We will be open our regular hours that day.

We will be closed December 25th-January 4th for our First Annual Christmas Vacation.  There will not be a Boxing Week event this year both in store and online.  Rather, we will host a January Event which we will post more details about closer to the date:)