CONTACT - Sole Addiction - Designer Shoes, Handbags and Accessories Online
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Contact Us

We understand that sometimes shopping can be tricky, which is why we have a dedicated customer service team ready to answer any questions you may have.  We can best be reached via email at If you prefer to chat on the phone, we completely understand!!.   Send us a brief email with your contact number, what styles you are inquiring about and the best time to reach you, and we will be in touch as soon as possible.

Online Customer Service Hours

  • Monday through Thursday 9:30AM - 4:30PM Mountain Standard Time (GMT -7)
  • Closed Fridays (May-Aug) Weekends and Canadian Statutory Holidays
  • If you have made a purchase, you will receive confirmation of your purchase directly from PayPal.  All correspondence, including the tracking details for your purchase, will be sent to the email address provided to us from PayPal. If that happens to be an email address that you do not use on a regular basis, please provide us with a current email address. You can contact us at  

Grande Prairie Store Hours

Monday-Thursday 10am–5:30pm
Friday 10am–5:30pm
Saturday 10am–5:00pm


December 19th 10am-7pm

December 20th 10am-7pm

December 21st 10am-5pm

December 22nd 12pm-5pm

December 23rd 10am-7pm

December 24th- 27th Closed

December 28th 10am-4pm

December 29th Closed

December 30th 10am-530pm

December 31st 10am-4pm

January 1st & 2nd Closed

 Mailing Address + Additional Contact Infomation

Unit 1 9907 100th Avenue
Grande Prairie, AB
Canada    T8V 0V1

For all inquiries, please do not hesitate to email our customer service team.  They can best be reached at