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Interior Free Shipping - Winter 2018

Frequently Asked Questions

Web Sale Customer Service

onlinesales@mysoleaddiction.com

Can I pay over the phone?

We do not accept credit card information over the phone.

I submitted an order at 8 pm on Friday. Why have I not heard from you?

Our sales associates can be reached Monday through Friday 930 AM to 430 PM Mountain Standard Time (GMT -7). Due to the volume of requests, we will reply to your inquiries within 24 business hours and in the order they were received.

Can I request to pick up my order at your storefront location?

Yes, but we will ask you for ID due to PayPal security reasons. Only the person whose name is on the PayPal account that paid for the transaction may pick up the shoes in store. There will be no exceptions to this rule.

Can I ship to an address that is different than my billing address?

Mysoleadidction.com will only ship to the name and billing address displayed on a PayPal confirmed shipping address.

What is the status of my order?

Once your purhcase is completed online, you will receive an email directly from PayPal confirming your order.   Orders ship from our home in Grande Prairie, Alberta, within 1-2 business days.  You will receive a further email at that time, directly from the courier, with your tracking details.  All email correspondence is sent to the email address you provide PayPal.

I am having troubles entering my order, should I keep resubmitting the same order?

No! If you are having some troubles and the order does not seem to be proceeding smoothly, stop and take note of what was happening and contact us at onlinesales@mysoleaddiction.com with the details. It is important that you DO NOT send any of your credit card details to us in an email, as this is not a safe means of transmitting information.

Why are your Canadian prices higher than US prices?

Duties and taxes on imported items are at different rates for Canada and the US. Import rates and exchange rates at the time of the products' reception all have an effect on the final pricing for each item. These rates are independently determined within Canada and within the United States and can differ quite a bit in some cases.

Will you price match other websites or stores?

We do not price match other websites or stores.

Do you have a catalogue?

The best place to see what styles we are currently carrying is to check out our collections on the website.

I want to know if you carry a specific brand/color/size?

The best place to find out our current brands is the collections tab on our website. If you are curious about a style within any of the brands we currently carry, or if you want to know if we are carrying a particular brand in the future, just drop us a line at onlineorders@mysoleaddiction.com and we can look into it for you.

If my size is not available online should I contact your retail store directly to find out if they have it?

When an order is placed with our web sales department, we will look in all available inventories. As we have greater access to this information, you do not need to contact our storefront location in order to locate an item.

Will the colors on my screen match the actual products?

We make every effort to match the colors of what we have on stock to what you see on our site. Our photos are unedited, and taken outdoors in natural overcast light. That said, colors seen online depend more on your monitor than the site. If you are concerned, drop us a line at onlineorders@mysoleaddiction.com and we can take a look for you.

What size should I order?

As we carry an extensive range of brands that manufacture globally, there is no hard and fast rule for determining your size. Below are some general sizing conversions to assist you in your selection. As fits can vary from brand to brand, this information is intended as a guide. If you are unsure of any of the sizes you see on our site, please contact onlineorders@mysoleaddiction.com and we can get you the information you need to make a decision.

For a US size run, we find the following conversions to a European size run typical:

Footwear Size Conversions

WOMEN'S US/CANDIAN SIZE 5 6 7 8 9 10 11
WOMEN'S EUROPEAN SIZE 35 36 37 39 40 41 42
WOMEN'S UK SIZE 3 4 5 6 7 8 9

You may also want to refer to our Fitting Guides for tips and information on choosing the best fit.

I ordered a size your website said was in stock, yet you replied saying it is not. Why?

Product may be currently being held for other customers or there may be an inventory variance. If you have any concerns about the availability of product before placing your order, we ask that you email onlineorders@mysoleaddiction.com with any questions prior to paying. This way we can minimize the tying up any funds that you have submitted unnecessarily