Store Policies - Sole Addiction - Designer Shoes, Handbags and Accessories Online
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Online Store Policy

 

We understand that sometimes shopping can be tricky, which is why we have a dedicated customer service team ready to answer any questions you may have about fit and construction of any of our styles.  We can best be reached via email at onlinesales@mysoleaddiction.com.  Our team is in the office Monday-Friday, from 930am-430pm, and are always happy to help!

 

For a return to be accepted, the item must be unworn (in brand new condition) and in it's original box.  As a small independent business, we cannot accept returns on items that are less than perfect as cannot retail them again.  

  • Regular price items may be returned online for a full refund when customer service is contacted within 10 days of signing for your parcel. 
  • Regular price items may be returned for exchange or store credit when customer service is contacted within 21 days of signing for your parcel.  
  • Sale items may be returned for exchange or store credit when customer service is contacted within 21 days of signing for your parcel.
  • Clearance priced items (merchandise reduced 40% or more) are final sale, and cannot be returned.
  • Items returned to us that do not comply may be denied at the discretion of Sole Addiction.
  • Shipping fees included in your purchase are non-refundable and will be deducted from your refund.
  • Return shipping is the responsibility of the customer and will not be reimbursed by Sole Addiction.

Price Adjustments

  • We offer price adjustments for regular price items that have gone on sale within 7 days of the purchase date.  Requests for price adjustment must be received within 5 days of the sale start date. Please note that Free Shipping only applies to purchases over $150.00, so if the price adjustment puts the transaction at less than $150.00, the cost $15.00 shipping fee will be applied to the transaction.  
  • To request a price adjustment for an online purchase, please contact us via email at onlinesales@mysoleaddiction.com, quoting your Transaction ID number.  
  • For price adjustments on purchases made at our Grande Prairie home, please see sales associates in store with your receipt + product purchased. 

 

  • We are unable to offer price adjustments on sale priced items and clearance priced items.  This applies to purchases made at our Grande Prairie home, as well as purchases made online.